How Lexel Systems achieved payment confidence, efficiency and certified-ready controls

Overview

Operating across New Zealand and Australia, Lexel provides IT equipment sales, managed and professional services, and IT talent placement. Committed to bringing enterprise-grade technology and security to mid-market organisations, Lexel places strong emphasis on maintaining secure, well-governed operational processes and is dedicated to empowering their team to operate with greater confidence and capability. Eftsure also played a key role in helping Lexel achieve ISO 27001 accreditation, strengthening the company's information security controls and audit readiness.

As Financial Controller, Chris Lambourne oversees millions in monthly payments. To keep those transactions secure and compliant without slowing operations, Lexel implemented Eftsure, gaining faster vendor verification, greater fraud protection, and measurable time savings, while giving the AP team added peace of mind.

Challenge

Lexel already had strong internal controls for bank account changes, including direct call-backs to trusted vendor contacts. However, this was a manual and time-consuming process. These checks became a bottleneck, particularly for new or infrequent vendors where verifying the right details took time.

A major supplier's bank account change highlighted the opportunity to enhance verification processes — especially for high-value transactions of up to NZ$1 million per month.

In its Resourcing division, where new vendors and contractors are added regularly, Lexel saw the chance to streamline onboarding while keeping controls secure. The objective was to maintain effective safeguards while making the process faster and easier for the AP team.

Solution

Eftsure was integrated into Lexel's existing accounting and payment workflows with the Sybiz Vision ERP solution.

The AP team now runs all new or changed vendor bank accounts through Eftsure before payments are released. Verification is embedded throughout the entire payment process, with fraud-prevention checks built into both AP and approver workflows.

For returning vendors that hadn't yet been checked through Eftsure, Lexel purged outdated bank details from its accounting system. This keeps payment data accurate and ensures the AP team always works with current, independently validated information.

The onboarding process was smooth, and the team quickly adapted.

Results

Since implementing Eftsure, Lexel has transformed its payment processes, achieving significant operational efficiencies and strengthening security. Key outcomes include:

• Saved approximately one hour for each vendor bank account change
• Reduced manual verification steps and documentation
• Added independent, crowdsourced verification to existing controls
• Increased protection against payment fraud and internal error
• Improved AP team confidence and accountability

Beyond operational gains, the robust controls and enhanced verification processes enabled by Eftsure played a key role in Lexel's successful attainment of ISO 27001 accreditation (Information Security), a cornerstone of Lexel's enterprise-grade, triple ISO accreditation. Eftsure's solution supported Lexel's compliance with international information security standards, providing the evidence and assurance required for independent audit and certification.