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Vendor Verification

Information for vendors and their staff

Verifying with Eftsure

Have you received an onboarding email or phone call from Eftsure?  Make sure to ask for the 4-digit reference number that was provided when you completed the online form. This code confirms the call is genuine and protects you against impersonation or fraud attempts.  Here’s what else you need to know about the verification process. 

Who is Eftsure?

Eftsure is built to stop payment fraud before it happens. Our platform protects more than $120 billion in B2B payments every year, giving our customers the confidence that every vendor they pay is exactly who they claim to be. 

With Eftsure, businesses gain the visibility and control to confidently onboard vendors, approve invoices, and send payments using the world’s largest and most up-to-date database of verified vendor details. Multi-factor verification makes sure payments land in the right account every time. 

By verifying through Eftsure, you not only protect your business but also help shut down cybercrime and join a growing network of companies committed to safe, accurate payments.  

The Verification Process

Our two-step verification process ensures you can be paid easily and securely.  

Step 1: You’ll be prompted to complete a short online form. The details we ask for on the form may vary depending on the payor requirements. *If you choose to finalize your validation with a phone call, the four-digit code provided when you complete this form will be how you validate it is an official Eftsure representative calling you. Please save this number.  
 

Step 2: From here, you can choose one of two options to complete the verification process:  

  • Option 1: Bank link. Select your relevant bank account details directly from your bank without needing to manually enter the details. You’ll log into your bank through our secure partner, Yodlee, a global leader in data aggregation, analytics, and consumer-permissioned sharing of secure financial data, or via Open Banking when available. Your login credentials are never saved or seen by Eftsure. Once you choose the account to verify, we receive only the account details you’ve nominated and we're able to provide instant verification of your bank account details. 

 

  • Option 2: Phone call. One of our verification analysts will contact you and undertake an initial screening validation process related to information on the submitted online form for legitimacy and security. The fraud verification analysts will then complete a two-way, interactive account number verification process in order to verify the account number, as well as the routing number, account name, and TIN.   

Frequently Asked Questions

To ensure the authenticity of the call, you will be quoted the 4-digit reference number that was provided when you completed the online form. Our verification expert will then verbally provide you with the last 3 digits of the account number, and ask you to confirm the remaining digits, Routing number, bank account name, and TIN. 

Below are the only phone numbers we use for verification purposes: 

USA +1 332 330 0470 

UK +44 20 3790 8101 

New Zealand + 64 9 871 1131 

Australia +61 02 8527 9067 

Banks don’t match Routing Numbers and Account Numbers to Account Names when making payments. 

Cybercriminals often intercept emails between vendors and their customers (or just email customers directly) and claim the bank details for the vendor have changed (or even change it on legitimate invoices). This is often done without your knowledge. As a result, it is possible for hackers, fraudsters or malicious insiders to change the bank details your customers have on file for you, and route payments intended for you to themselves. 

In order to protect your revenue, businesses use Eftsure software to validate all their vendors’ bank account details and ensure the details they have on file for you are correct. 

This one-off verification ensures that payments made to your organisation indeed reach your bank account. 

This business is working with Eftsure to verify its vendors as part of a routine security process. The email you received is a general request to confirm your details and is not linked to any specific invoice or payment. If you'd like to confirm the legitimacy of the request, please contact the business's accounts department directly. 

Cybercriminals often intercept emails between vendors and their customers (or just email customers directly) and claim the bank details for the vendor have changed (or change it on legitimate invoices). This is often done without the vendor’s knowledge. Banks don’t match payee names with routing number and account numbers. Sometimes, bank account and routing numbers can be entered incorrectly or, worse, can be changed by cybercriminals. This results in delayed, lost or stolen payments. 

By verifying your details with Eftsure, your customers are being assured your details are correct. This allows them to pay you the right amount. 

At Eftsure, we take the security of our verification process seriously. As an additional step to ensure the legitimacy of the vendor, we independently source a phone number to contact them in case their mailbox has been compromised. Once we have obtained the phone number, one of our experienced verification experts will personally reach out to you to verify your details over the phone. To ensure the authenticity of the call, you will be quoted the 4-digit reference number that was provided when you completed the online form. Our verification expert will then verbally provide you with the last 3 digits of the account number, and ask you to confirm the remaining digits, routing number, bank account name, and TIN. 

Below are the only phone numbers we use for verification purposes: 

USA +1 332 330 0470 

UK +44 20 3790 8101 

New Zealand + 64 9 871 1131 

Australia +61 02 8527 9067 

Below are the only phone numbers we use for verification purposes: 

USA +1 332 330 0470 

UK +44 20 3790 8101 

New Zealand + 64 9 871 1131 

Australia +61 02 8527 9067 

No, there is no charge for vendors to be verified by Eftsure. 

Eftsure is a Know Your Payee (KYP) software solution. The cloud-based software solution protects outgoing B2B payments from crime, fraud and error. For more information visit the homepage: eftsure.com 

Eftsure is the largest independent network of verified business and bank details. Eftsure is safeguarding payments worth billions per month to millions of businesses.

Eftsure follows best practices in securing the system and the data it holds. It has been vetted by numerous organisations and is regularly audited and independently tested by specialist external security external experts, including (but not limited to) Security In Depth, Pure Security and a major Australian bank. Click here for more details: Security | Eftsure US. 

Please visit Privacy Policy | Eftsure US

Eftsure’s unique solution is currently the only way to match bank account details with the right business details. This supports businesses from all sizes to protect their vendor payments. If you are interested in becoming a customer, please contact our sales team or request a demo.